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Power guide

Device not charging.

Charging problems are easiest to diagnose by isolating the outlet, adapter, cable, port and device one at a time.

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Before you begin: Stop if you see battery swelling, smoke, liquid inside the device, burning smells, exposed electrical parts or severe physical damage.

Work through these checks in order

1. Verify the power source

Use a wall outlet you know works. Avoid diagnosing from a questionable extension lead, hub or public USB port.

2. Swap one accessory at a time

Try a known-compatible cable, then a known-compatible adapter, so you can identify which component changes the result.

3. Inspect the port safely

Look for visible lint, corrosion or damage. Do not insert metal tools or force connectors into the port.

4. Check software and temperature

Some devices pause or slow charging when very hot or cold. Restart the device and let it return to a normal temperature.

5. Recognize service signs

Intermittent charging at certain angles, visible port damage, liquid exposure or repeated accessory failures can point to hardware service needs.

Before an erase, restore or repair decision

Confirm what data is backed up, what a reset or restore will remove, and whether you still need access to account credentials or authentication methods stored on the device.

When professional service makes sense

Hardware damage, repeated power failure, liquid exposure, battery swelling, damaged ports, broken displays and problems that persist after low-risk software checks can require qualified inspection.

Prefer to talk it through?

Call icareTips for help finding the right guide. We are an independent information site, not a device manufacturer.

+1 (888) 450-6370
Call +1 (888) 450-6370